Brand24 (signals)
Brand24 is an AI-powered online monitoring platform that sorts mentions by intent across social media, blogs, forums, news, and online reviews. The platform uses AI to analyze sentiment, intent, and emotion to understand if customers are buying, seeking support, or exploring competitors.
What is Brand24 (signals)?
Brand24 operates across 25M+ digital sources, gaining real-time data from digital channels. The platform uses AI-driven topic, trend, and intent detection to automatically cluster mentions into topics, find user intent, and identify emerging issues or potential crises. An AI Anomaly Detection feature finds why mentions suddenly spike and quickly explains the reasons behind unusual changes in media coverage. The platform provides real-time push notifications for important mentions on chosen keywords and delivers actionable insights by understanding underlying intent behind customer conversations.
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