Loop Returns

Loop is an operations platform that helps 5,000+ ecommerce brands earn customer confidence across the entire buying journey. Loop's AI-powered platform unites tracking, editing, returns, exchanges, fraud prevention, shipping, and more. Loop Returns is a self-service returns portal that automates the entire ecommerce returns process from policy enforcement to resolution without manual work from the team. The platform automatically detects and prevents returns fraud before it happens by using a foundation model to scan every return and detect abnormal behavior, automatically alerting teams to make the call. Loop also offers workflows for enhancing operational efficiency including dynamic routing to help find the most cost-efficient logistics path for each return, returnless refund options, return order tracking, and more.