HubSpot Chat is a conversational engagement tool integrated into the HubSpot platform. It offers rule-based chatbots on all plans and AI-powered Breeze Customer Agent on paid tiers.

HubSpot Chat is included in the free HubSpot CRM plan with basic live chat and rule-based chatbots (Chatflows). The free plan is capped at 2 users and includes HubSpot branding. Paid plans (Starter from $20/seat/month, Professional $90/seat/month, Enterprise $3,500-$7,000/month) provide additional features. The AI-powered Breeze Customer Agent chatbot requires Professional or Enterprise plans. Conversation costs are 100 HubSpot Credits per interaction (approximately $1.00 per conversation at standard rates of $10 per 1,000 credits).
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