Fireflies.ai is a conversation intelligence platform that records, transcribes, and analyzes meetings using AI. It helps teams capture conversation data, automate action items, and extract insights from every meeting.

Fireflies provides automatic meeting recording and transcription with speaker identification, AI-generated summaries, smart search by keyword, sentiment analysis, team dashboards, speaker talk ratio analysis, and conversation intelligence features. The platform includes AskFred AI assistant for meeting queries, action item detection, and meeting highlights. Plans scale based on monthly recording hours and AI credit usage. The platform supports Zoom, Google Meet, Microsoft Teams, and other conferencing tools with integrations to CRMs, project management tools, and productivity apps.
Real-time agent assist and coaching platform powered by AI for contact centers
Balto AI is an AI-powered real-time coaching platform that helps call center agents, sales representatives, and support teams enhance conversations through live AI suggestions, speech analytics, and compliance monitoring.
Conversation Intelligence & Automation Software for CX
Starting Price
CallMiner is an enterprise conversation intelligence platform that captures and analyzes 100% of omnichannel customer interactions to improve customer experience, agent performance, and business outcomes. It combines advanced AI, analytics, and automation for contact centers and customer-facing teams.
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Founded
G2 Rating
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Chorus is a conversation intelligence platform that records, transcribes, and analyzes sales calls, meetings, and emails to deliver AI-powered insights for revenue teams. It helps sales leaders coach teams and identify top performer behaviors.