Delight

Delight by Sendbird is a comprehensive omnichannel customer engagement platform using AI to build a living understanding of every customer. The platform connects across all major customer touchpoints including web chat, mobile apps, social messaging, email, and voice calls. Delight resolves customer issues at scale while maintaining personalization and brand consistency. (Note: Delight was also acquired by Simpro Group in 2026 for field service businesses, creating a separate product focused on re-engagement and revenue recovery).