Cresta Copilot

Cresta uses artificial intelligence to assist sales and service agents with customer service tasks. The Cresta Copilot delivers real-time AI coaching to contact center agents, surfacing next-best-action recommendations, knowledge answers, and conversation summaries grounded in behaviors of top performers. Cresta Agent Assist equips support agents with real-time guidance, knowledge, and automation across voice, chat, and SMS in more than 30 languages. Cresta AI Agents deliver human-like conversations adapting to each customer while protecting brand and data. United Airlines achieved 15% reduction in average handle time with 90% positive agent experience and 97% employee satisfaction.