Cresta Copilot
Cresta Copilot is a real-time AI copilot that provides agents with behavioral guidance, knowledge assistance, and workflow automation during customer interactions in under 200 milliseconds.
What is Cresta Copilot?
Cresta uses artificial intelligence to assist sales and service agents with customer service tasks. The Cresta Copilot delivers real-time AI coaching to contact center agents, surfacing next-best-action recommendations, knowledge answers, and conversation summaries grounded in behaviors of top performers. Cresta Agent Assist equips support agents with real-time guidance, knowledge, and automation across voice, chat, and SMS in more than 30 languages. Cresta AI Agents deliver human-like conversations adapting to each customer while protecting brand and data. United Airlines achieved 15% reduction in average handle time with 90% positive agent experience and 97% employee satisfaction.
Pricing
Custom enterprise pricing
Real-Time AI Copilot for Customer Care Excellence
Starting Price
Custom enterprise pricing
