Webeyez / Decibel

Medallia Digital Experience Analytics, acquired from Decibel (formerly known as Webeyez), is an award-winning digital experience analytics platform serving enterprise brands. The platform processes hundreds of revolutionary behavioral metrics including mouse movements, device rotations, pop-ups, errors, and more to capture an accurate picture of every user's on-page experience. The Digital Experience Score (DXS) calculates the quality of each user's experience on a scale of 0-10, analyzing five key pillars: frustration, engagement, navigation, technical, and form. The platform helps enterprises identify opportunities to improve customer experience. Notable clients include Lego, General Motors, British Airways, and AllState Insurance. Medallia announced in March 2021 its definitive agreement to acquire Decibel, a leader in digital experience analytics.