Tribe / Insided

InSided is a leading Customer Success Community platform uniquely designed to leverage the power of communities to drive product engagement and adoption, increase retention, and build lasting customer relationships. The platform is used by hundreds of companies including Gainsight, Gong.io, ProductBoard, Hopin, Sprout Social and Zapier. Following the Gainsight acquisition in January 2022, inSided is now Gainsight Customer Communities. The combined offering provides a market-leading solution that can connect a company's digital products, customer-facing teams and client communities together across the entire customer journey. Through a combination of customer community, knowledge base and product feedback features, inSided facilitates customer engagement, discussion and idea generation. Companies using Gainsight inSided include T-Mobile, AIMMS, Bizzabo, and Pipefy among many others.