Tidio is a live chat and chatbot platform offering Lyro AI as a separate add-on for AI-powered customer conversations.

Tidio offers multiple pricing tiers: Starter at $29/month, Growth at $59-$349/month, Plus at $749/month, and Premium from $2,999/month. However, the true cost depends significantly on Lyro AI usage, which is billed separately. Lyro AI pricing starts at $39/month for 50 AI conversations, scaling to $289/month for 500 AI conversations. On Free and Starter plans, you get only 50 Lyro AI conversations total (not per month), after which Lyro stops responding. Higher conversation volumes require expensive tier upgrades. Lyro AI and Flows are billed as separate add-ons that can effectively double the total cost. While Tidio's entry-level plans appear affordable, actual costs can be significantly higher when factoring in Lyro AI add-on expenses. The platform provides live chat and chatbot capabilities, but customers should carefully evaluate AI conversation needs before committing.
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