Spitch

Spitch is a conversational AI platform offering modular, microservice architecture that can be used in different combinations or independently powered by Spitch's own and third-party technology. The platform automates voice and text interactions, reduces handling time, and enhances customer satisfaction across all channels. Key components include Speech-to-Text engine with high-precision transcription, Voice Biometrics software for automatic customer voice authentication in self-service, and AI-driven monitoring and call scoring for full visibility, compliance assurance, and enhanced agent performance. Spitch.OCPlatform integrates fully automatic customer voice authentication with Virtual Assistants. The platform supports both Spitch's proprietary models and third-party technology from hyperscalers and customer AI teams including Gen AI.