Salesforce Agentforce brings humans together with autonomous AI agents powered by AI, data, and action, providing tools to create, customize, and deploy trusted agents with guardrails and supervision.

Salesforce Agentforce enables the creation of fully customizable autonomous AI agents that can connect to any enterprise data and take action across sales, service, marketing, and commerce. Agents use the Atlas Reasoning Engine, Salesforce's proprietary AI brain, to understand intent, select the right action, and execute it. Agent Builder is a visual builder that enables configuration of agents and copilots with low-code tools, allowing seamless handoff to humans when needed.
Trusted, Autonomous AI Agents to Scale Your Workforce
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AI-powered email writing assistant
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AImReply is an AI-powered email writing tool that helps users create personalized and efficient emails. It offers a web version, a Google Chrome extension, and a mobile version for accessibility.
AI-Powered Copilot for Sales and Service Cloud
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Einstein Copilot is Salesforce's generative AI assistant integrated into Sales and Service Cloud, providing AI-powered insights, summaries, and automated workflows for sellers and service agents.
Real-Time AI Copilot for Customer Care Excellence
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Cresta Copilot is a real-time AI copilot that provides agents with behavioral guidance, knowledge assistance, and workflow automation during customer interactions in under 200 milliseconds.