Observe.AI
Observe.AI is a conversation intelligence platform built for contact centers. It analyzes 100% of conversations with AI to surface insights that improve CX, drive revenue, and mitigate compliance risk.
What is Observe.AI?
Observe.AI uses a 30-billion-parameter contact center LLM to extract insights from agent-customer conversations. The platform is trusted by 350+ enterprise customers including Accolade, Concentrix, Cox Automotive, and Pearson. It analyzes over 2 billion transactions to support hundreds of thousands of agents. The platform features real-time AI agent assist, post-interaction analytics, and QA automation with generative AI capabilities.
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