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Observe.AI

Observe.AI is a conversation intelligence platform built for contact centers. It analyzes 100% of conversations with AI to surface insights that improve CX, drive revenue, and mitigate compliance risk.

What is Observe.AI?

Observe.AI uses a 30-billion-parameter contact center LLM to extract insights from agent-customer conversations. The platform is trusted by 350+ enterprise customers including Accolade, Concentrix, Cox Automotive, and Pearson. It analyzes over 2 billion transactions to support hundreds of thousands of agents. The platform features real-time AI agent assist, post-interaction analytics, and QA automation with generative AI capabilities.

Categories:

Conversation & Revenue Intelligence

Tags:

call-recording-coaching

Observe.AI

Contact Center Conversation Intelligence Software

Used By Count
350+

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Salesken

#1 Conversation Intelligence Software - Gain Deeper Visibility

G2 Rating
4.2/5
Starting Price
Custom

Salesken is an AI-powered sales intelligence platform designed to supercharge sales teams and drive better results through real-time conversation analysis and coaching.

Rilla

AI Coaching for In-Person Sales

Rilla enables sales teams to record in-person conversations and coach reps through virtual ridealongs with AI-powered analysis. The platform provides 100% visibility into sales interactions with recordings, transcriptions, summaries, and coaching automation.

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Refract / Allego

Conversation intelligence solution for sales coaching and learning enablement

Allego acquired Refract in December 2020 to build on its sales learning and enablement capabilities. The platform provides AI-enhanced content and coaching recommendations from sales calls, demos and meetings to improve sales outcomes and grow revenue.

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