Kapture CX
Kapture is an enterprise-grade AI-powered omnichannel Customer Experience management platform with a deep focus on customer support. Recognized as a 2025 Gartner Customers' Choice in CRM Customer Engagement Center category.
What is Kapture CX?
Kapture integrates contact center, service center and field force operations to operate as a one-stop customer engagement solution with automation. Customers can be served on their channel of choice (email, web, app, chat, social media) while agents centralize communication. The platform contextualizes support and service by leveraging customer data, with each customer receiving personalized attention while support staff works with AI gaining insight into support needs. Kapture has expertise in five key industry verticals: Retail, BFSI, Travel, Energy, and Consumer durables, helping 1000+ businesses in 16 countries create wonderful customer experiences.
AI-powered omnichannel customer experience platform
G2 Rating
4.8/5Used By Count
1000+
