Haptik
Haptik (Jio Haptik) is a conversational AI platform that enables businesses to build, deploy, and manage AI agents across omnichannel customer touchpoints including voice, chat, WhatsApp, and more. It powers customer service and sales automation.
What is Haptik?
Haptik provides an enterprise-grade AI Agent platform built on a decade of conversational AI expertise. The platform offers Voice AI Agents, AI Customer Service Agents, AI Sales Agents, AI Booking Agents, and AI Lead Qualification Agents. It supports 100+ languages with flexible model selection (GPT, Llama, Claude), omnichannel engagement (Web, Chat, Voice), and smart recommendations. The platform is trusted by 500+ enterprises and enables AI+Human collaboration through Smart Agent Chat and seamless escalation to human agents.
