Gorgias Convert
Gorgias is the conversational AI platform for ecommerce that drives sales and resolves customer inquiries. It offers a native Shopify integration for unified support across all channels.
What is Gorgias Convert?
Gorgias unifies email, chat, Instagram DMs, Facebook comments, WhatsApp, and more all in one place. The AI Agent handles customer inquiries 24/7, autonomously resolving routine requests like order tracking, shipping updates, cancellations, and returns with up to 60% of support inquiries resolved without human intervention. Agents can view order info, issue refunds, edit customer details, and manage subscriptions directly from the support thread. The platform provides detailed reporting on metrics like conversion rates, tickets converted into sales, and total revenue generated through support interactions.
Conversational AI Customer Service Platform for Ecommerce
Used By Count
15000
