Gorgias Convert

Gorgias unifies email, chat, Instagram DMs, Facebook comments, WhatsApp, and more all in one place. The AI Agent handles customer inquiries 24/7, autonomously resolving routine requests like order tracking, shipping updates, cancellations, and returns with up to 60% of support inquiries resolved without human intervention. Agents can view order info, issue refunds, edit customer details, and manage subscriptions directly from the support thread. The platform provides detailed reporting on metrics like conversion rates, tickets converted into sales, and total revenue generated through support interactions.