Genesys Cloud
Genesys Cloud CX is an enterprise-grade customer experience platform that combines omnichannel contact center capabilities with AI-powered insights. It provides voice, digital, and workforce engagement features for managing customer interactions at scale.
United States
Founded 1990
What is Genesys Cloud?
Genesys Cloud CX is built on a modern cloud architecture serving enterprises worldwide. The platform includes AI-native capabilities like forecasting, opportunity management, pipeline analytics, and conversation intelligence. It supports multiple communication channels including voice, email, chat, and social media with integrated workforce engagement and optimization tools.
Pricing
Starting Price
$75/user/month (CX 1 plan, annual billing)
$75/user/month (CX 1 plan, annual billing)
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Genesys Cloud
AI-powered customer experience platform for contact centers
G2 Rating
4.4/5Starting Price
$75/user/month (CX 1 plan, annual billing)Funding
Public (NYSE: GNSS)
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