Freshworks Freddy Copilot
Freddy AI Copilot is an always-on AI assistant supercharged with generative AI, designed to boost agent and admin productivity across customer service, IT, HR, and other business teams.
What is Freshworks Freddy Copilot?
Freddy AI Copilot reduces time spent on repetitive manual tasks by automating routine responses, improving consistency, and supporting faster service delivery. Features include ticket summarization that analyzes context and presents key details, writing assistance to expand notes into full responses, reply suggestions based on solution articles and past replies, and sentiment analysis to detect frustration, urgency, or confusion in real time. Customer service teams resolve queries up to 35% faster with AI Copilot and it can be used across multiple departments including HR, Facilities, Finance, Legal, Marketing, and IT.
Pricing
Included with Freshservice and Freshdesk subscriptions
AI-Powered Copilot for Customer Service and IT Teams
Starting Price
Included with Freshservice and Freshdesk subscriptionsFunding
Public
