Freshworks Freddy Copilot

Freddy AI Copilot reduces time spent on repetitive manual tasks by automating routine responses, improving consistency, and supporting faster service delivery. Features include ticket summarization that analyzes context and presents key details, writing assistance to expand notes into full responses, reply suggestions based on solution articles and past replies, and sentiment analysis to detect frustration, urgency, or confusion in real time. Customer service teams resolve queries up to 35% faster with AI Copilot and it can be used across multiple departments including HR, Facilities, Finance, Legal, Marketing, and IT.