Freshdesk

Freshdesk is part of the Freshworks suite and offers customer support solutions in two main paths as of 2026: Freshdesk Email and Ticketing (for teams needing helpdesk ticketing and email support) and Freshdesk Omni (for broader omnichannel support across chat, messaging, social, and email). Plans start at $19/agent/month (Growth) with Pro at $55/agent/month and Enterprise at $89/agent/month for Freshdesk Email. Freshdesk Omni pricing starts at $29/agent/month (Growth), $79/agent/month (Pro), and $119/agent/month (Enterprise). All prices reflect annual billing with monthly billing available at 15-35% premium.