Freshdesk
Freshdesk is a cloud-based customer support platform that helps teams deliver omnichannel customer service through ticketing, live chat, knowledge bases, and automation.
What is Freshdesk?
Freshdesk is part of the Freshworks suite and offers customer support solutions in two main paths as of 2026: Freshdesk Email and Ticketing (for teams needing helpdesk ticketing and email support) and Freshdesk Omni (for broader omnichannel support across chat, messaging, social, and email). Plans start at $19/agent/month (Growth) with Pro at $55/agent/month and Enterprise at $89/agent/month for Freshdesk Email. Freshdesk Omni pricing starts at $29/agent/month (Growth), $79/agent/month (Pro), and $119/agent/month (Enterprise). All prices reflect annual billing with monthly billing available at 15-35% premium.
Pricing
$19/agent/month
Modern Customer Support Software
G2 Rating
4.5/5Starting Price
$19/agent/monthFunding
Public (FWRK)
