Five9
Five9 is a cloud contact center provider that elevates agent and customer experiences with AI and collaborative intelligence, enabling organizations to deliver extraordinary customer experiences.
What is Five9?
Five9, founded in 2001 and based in San Ramon, CA, led the cloud revolution in contact centers. The platform is positioned as a leader in Gartner's analysis of CCaaS providers and is highest-rated in ability to execute. Five9 enables engagement through voice, SMS, webchat, and social messaging. Features include real-time AI agent assist, automated notes that remove repetitive tasks, and connected workflows that streamline back-office work. The platform includes end-to-end digital engagement, analytics, workforce optimization, and AI-powered automation.
