
Chatwoot offers multiple pricing tiers with Captain AI credits included in paid plans. Hacker (free forever) supports 2 agents max with 500 conversations/month and 30-day data retention - no Captain AI included. Startups plan costs $19/agent/month (annual billing) with unlimited conversations and 300 Captain AI credits/month. Business plan is $39/agent/month (annual) with teams, automations, and 500 Captain AI credits/month. Enterprise is $99/agent/month (annual) with SSO/SAML, audit logs, video/voice support, and 800 Captain AI credits/month. Every paid plan comes with free Captain AI credits each month. If you need more, additional credits are billed at $20 per 1,000. Alternatively, the Captain add-on is available for $200/month for up to 10,000 responses. As an open-source platform, Chatwoot also offers self-hosted deployment options with separate licensing.
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