Chatwoot is an open-source customer engagement platform that includes Captain, an AI agent for automating customer support and conversations.

Chatwoot offers multiple pricing tiers with Captain AI credits included in paid plans. Hacker (free forever) supports 2 agents max with 500 conversations/month and 30-day data retention - no Captain AI included. Startups plan costs $19/agent/month (annual billing) with unlimited conversations and 300 Captain AI credits/month. Business plan is $39/agent/month (annual) with teams, automations, and 500 Captain AI credits/month. Enterprise is $99/agent/month (annual) with SSO/SAML, audit logs, video/voice support, and 800 Captain AI credits/month. Every paid plan comes with free Captain AI credits each month. If you need more, additional credits are billed at $20 per 1,000. Alternatively, the Captain add-on is available for $200/month for up to 10,000 responses. As an open-source platform, Chatwoot also offers self-hosted deployment options with separate licensing.
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